TITLE: Security Monitor
DEPARTMENT: Administrative Services
REPORTS TO: HR/Facility Manager
GRADE: 3 FLSA STATUS: Non-Exempt
EFFECTIVE DATE: ______________ APPROVAL: ____________________
The Library Security Monitor maintains a quiet atmosphere for patrons in the Adult and Youth Services Departments. He/she is responsible for maintaining proper decorum inside the Library building and outside on Library grounds, including the parking lot, in accordance with the West Chicago Public Library District’s Ordinance Regulating Conduct Within, and Use of The Property and Facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
A. Records all incidents on a WCPLD Complaints/Incidents/Accident Report Form upon completion of any of the following action taken, and files the form with the Department Manager and the Administrative Librarian.
B. Maintains Appropriate Atmosphere
1. Walks through the entire building at least twice each hour, observing and checking for behavior not conforming to the Library's rules of conduct, Ordinance Regulating Conduct Within, and Use of The Property and Facilities, and other irregular, suspicious, or illegal behavior such as running, shouting, playing on elevators, etc.
2. Hourly checks department and lobby rest rooms for irregular or suspicious behavior.
3. Assists the staff in advising patrons of the Library rules of conduct and assists in enforcement of the rules.
a. Remind patrons that eating is only in approved eating areas and that drinking is only from a drinking fountain or water cooler provided by the Library.
b. Remind patrons entering the building that smoking or carrying lighted tobacco or matches, or using chewing tobacco is not permitted in the Library.
c. Ensures that the noise level at the Public Telephone area is kept to a minimum.
4. Notifies the appropriate Department Head or Administrative Librarian of patrons engaged in loud, threatening, abusive language or conduct.
5. Assists the staff in dealing with angry or disorderly patrons and making the decision to call the police for assistance.
6. Responds to staff and public inquiries in a courteous manner; provides directional information.
C. Building Security
1. Checks for theft or mutilation of Library materials, specifically the tearing, or cutting of pages from Library books, magazines, or other damage to Library property.
2. Assists staff in conducting searches of bags and briefcases, when necessary, in conjunction with the use of the materials security system.
3. Checks stairwells hourly for unauthorized persons or for suspicious materials.
4. Makes sure all doors that are supposed to be locked during Library hours are in fact locked.
5. Assists staff in closing, locking and securing the building at closing time:
a. Encourages lingerers to gather their belongings and leave.
b. Checks all public restrooms immediately prior to closing and turns out the lights.
c. Checks the elevators
d. Locks the front automatic doors
e. Checks all fire exit doors
f. Checks the basement maintenance and storage areas to make sure all
doors are locked.
D. Grounds Security
1. Checks exterior of building at least twice each hour for littering or damage, drinking of alcoholic beverages, skate boarding and roller blading, and improperly parked bicycles or cars (in fire lane).
2. Checks the operation of all outside lights and report outages to the Administrative Librarian.
E. Performs other duties as requested.
NOTE: This job description describes the nature and level of assignments given in this position. This is not an exhaustive list of duties; additional related duties may be assigned.
Ability to understand and interpret Library policies.
Ability to make observations, recognize disruptive behavior, and make sound decisions.
Ability to accurately recall and report an incident, accident, or complaint.
Ability to hear, comprehend and respond to patrons and staff.
Visual ability to see several feet.
Ability to stand for long periods of time, climb stairs, and walk throughout the building and outdoors.
MINIMUM QUALIFICATIONS REQUIRED:
Education: High School diploma or equivalent.
Experience: Three years prior work experience. Security experience a plus.
Interpersonal skills for dealing with patrons, and staff.
Ability to use a 2-way pager.
Ability to communicate effectively in English, both orally and in writing.
JOB SETTING/ENVIRONMENTAL/SOCIAL CONDITIONS:
Indoor and outdoor conditions. Regularly works in outside weather for brief periods and is exposed to wet and/or humid conditions or extreme heat or cold.
Must maintain professional manner when dealing with patrons and staff.
Must be able to work independently without close supervision.
May be required to work evenings and weekends
To Apply Submit Your Resume To:
West Chicago Public Library
Attn: Human Resources
118 W. Washington Street
West Chicago, IL 60185